Management of IT Services

Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. The contents are central for any organization to make an impact in the market or industry. Different models come into play when delivering IT service management.

A notable framework in IT service management is the COBIT. Various groups among them the Blue Fox Group use this framework. It has used it over the years and managed IT services Phoenix. It is easy for Blue Fox Group to develop, execute, manage and improve governance of information technology using this model. Practices of management are involved too. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. The Control Association also approves its usage.

Undisputed, authorities decree the use of Microsoft Operations model in the management of IT services. This models contains 23 teaching materials for use. Experts in information technology (IT) industry find these materials indispensable. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. The areas covered by these manual form the bedrock of IT service management. MOF and Information Technology Infrastructure Library (ITIL) guidelines cover the entire life cycle of IT service management. The 23 training manual form the foundation with which Blue Fox Group continues to manage IT services in Phoenix. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.

Management of IT services also requires the use six-sigma as a framework. Motorola developed this model immediately following the Microsoft one. The model applies in setting high targets to be achieved. Handled areas are gathering information, and subsequent evaluation. The high objectives need a high degree of evaluation to minimize defects in product and service delivery. ISO 2000 is the other model that applies in IT management services. It is accepted universally as the basic standard highlighting standards for IT service management. ISO 2000 was an invention of the British Standards Institutions. It supports other technologies as well.

The other form of model is the Open Group Architecture Framework. It offers a systematized methodology for institutions concerned with organizing and governing technology implementation. It helps in areas of software technology. The Open Group continues to manage TOGAF after its invention. It is an independent association in the technology industry. The last framework on the list of models that help in IT service management is the Information Technology Infrastructure Library (ITIL). Those running operations in the business sector din this framework very reasonable and applicable. It helps in aligning the best IT requirements with the needs of the business. IT service management appreciates the ITIL v3 brand as the most common form of Information Technology Infrastructure Library (ITIL) framework.